Dental practices
AI automation for dental practices.
Every call answered. Every recall followed up.
We build AI systems for dental practices that take the front desk work nobody gets to: the call during a check-in, the cancellation that leaves a chair empty, the patient overdue for a cleaning. They work with the practice software you already run, under a Business Associate Agreement, and your team keeps every clinical question, emergency and insurance answer.
- The audit
- Free
- Agent setup
- From $900, in hours
- Custom system
- From $2k
- Patient records
- Stay in your software
Built by Claude Certified AI System Architects
Where the hours go
Six jobs that wait at the front desk.
01
Calls that ring out while the front desk is checking a patient in, and again over lunch.
02
A same-day cancellation, and an hour in the hygiene chair that nobody had time to fill.
03
Patients past their recall date, with nobody working the recall list.
04
Treatment that was planned at the last visit and never scheduled.
05
New-patient forms and insurance details chased by phone the day before the visit.
06
Voicemails from the evening and the weekend, waiting for Monday morning.
Customer service
From a call nobody could take to a booked visit.
The phone is still answered, and the chair still gets filled.
Example flow
- A call nobody could takeDuring a check-in, over lunch or after hours.
- A text, or a message from your siteAnswered the same way.
AI receptionist
- Voice
- Text
Works in your tools
- Your schedule
- Practice software
Told it is an AI assistant, then sorted
- A new patient, or a visit to moveBooked in your schedule, with their name and number.
- Insurance, a bill or a treatmentA personYour front desk, with a summary. The system does not answer it.
- Pain, swelling, bleeding, an injuryA personYour on-call dentist, at once. Swelling that affects breathing: 911.
- Pain, swelling, bleeding or an injury goes to your on-call dentist at once. Swelling that affects breathing or swallowing, or bleeding that will not stop, is told to call 911.
This is the AI receptionist, set up for a dental practice. AI receptionist
How the setup goes
Set up in hours, not weeks.
From the free audit to an agent that answers for your practice, in five steps.
- Step 01Start here
Free audit
A few questions about how your business runs: who calls, what they ask, what you book and where it goes wrong. The written assessment is yours either way.
You getA written assessment
- Step 02
What it has to know
We collect your hours, services and areas, the prices you publish and the questions you answer every week. You send what you have. We ask for the rest.
You getNothing invented: it only says what you gave it
- Step 03
Train
We write its instructions in your wording and set its rules: what it may answer, what it may book and what it must hand to a person.
You getAn agent that sounds like your business
- Step 04
Set up, with you
We connect your number, your calendar and the place your inquiries go. Then we call it together, and you hear it answer your own questions before any customer does.
You getA test you approve
- Step 05
Live, then tuned
It starts on the calls you choose: after hours, or only the ones nobody answered. In the first week we read the conversations with you and correct what it missed.
You getA first-week review
It goes live when you have heard the test calls and said yes.
Find what the front desk can hand offWhat we automate
Four more, each on your own schedule.
- A same-day cancellation
- The time is offered by text
- The first yes is booked
Scheduling
Cancellations and the ASAP list
A cancellation opens a time. The patients on your ASAP list, the ones who asked to come in sooner, get a text offering it. The first yes is booked, and the rest are told the time has gone.
- A reminder with open hygiene times
- Booked in your schedule
No reply: one more reminder
Recall
Patients due for a cleaning
Patients past their recall date get a reminder with open hygiene times and a way to book. No reply gets one more. After that they go on your front desk's call list.
- Treatment planned, not booked
- Your coordinator picks who to remind
- A reminder with open times, no clinical detail
- Booked
- A question about the treatment or the cost: your coordinator
Treatment follow-up
Planned, never scheduled
Your treatment coordinator picks who to remind. Each gets a message that names the practice and offers times, never the procedure. A question about the treatment or the cost goes back to your coordinator.
- New-patient forms
- Insurance details
- Reminded until complete, then filed
- Your team checks the coverage
Patient intake
Forms and insurance details before the visit
A booked patient gets your forms and a request for their insurance details, with reminders until both are back. They are filed in your practice software, and your team checks the coverage.
These work inside your practice software, so each is a custom system.
Your software
It works with your practice software.
- Your practice software
- Your patient texting tool
- Your phone line
- Your AI system
- Calls and messages
- Cancellations and recall
- Forms before the visit
Open Dental. Through Open Dental's API, which your practice switches on in its own setup with the eConnector running. It reads open times, books, confirms, and works the recall and ASAP lists.
Dentrix and Dentrix Ascend. Henry Schein One connects outside software through its API Exchange, to vendors it has authorized. The way in is an authorized vendor or a tool you already have connected, and we check which before anything is scoped.
Eaglesoft. Patterson gives its Eaglesoft API to authorized vendors and asks practices to use those only. The same check applies.
Curve Dental and Denticon. Both connect outside software through partner programs (Curve's integration partners, the Planet DDS API program), so we check what is possible first.
NexHealth. Its Synchronizer API reads and writes appointments in Dentrix, Eaglesoft, Open Dental and Curve Hero, so it is one route in where the practice software is partner-only.
Email, sheets and chat. Only for what carries no patient information, unless the service is under a Business Associate Agreement with your practice.
What your practice software allows is the first thing the free audit checks.
A tool or a build
Switch on what you already pay for.
The patient communication tools practices already pay for have AI of their own now. Weave has an AI Receptionist that answers calls and texts and books into supported practice software. RevenueWell's AI Receptionist answers by phone, text and web chat and works with Dentrix, Eaglesoft and Open Dental. Dentrix Ascend Phones writes an AI summary of each call into the patient record. If you run one of them and it covers the job, switch it on, and we will say so in the audit.
Have something set up or built when the work crosses systems (the phones, the schedule, the recall list, the forms), when your rules are your own, or when the tool cannot reach your practice software.
| Option | You pay | It does |
|---|---|---|
| Your texting tool's own AI | Its own fee | What the vendor built, inside that tool |
| An agent set up for you | From $900 to set up, then the minutes used | Answers, books, and hands every clinical call to your team |
| A custom system | From $2k, scoped at 2 to 6 weeks | Fills cancellations, works recall, follows up planned treatment |
HIPAA and your team
What stays with your team.
- 01
Patient information, under a Business Associate Agreement. A service that handles patient information for your practice is a business associate under HIPAA and needs a Business Associate Agreement. Nothing goes live until every service in the chain that touches patient information is under one. HHS: business associates (opens in a new tab)
- 02
Only what the job needs. HIPAA's minimum necessary standard limits patient information to what a task needs. The system sees the schedule and how to reach the patient, not the chart, and a reminder names the practice and the time, never the treatment. HHS: the minimum necessary standard (opens in a new tab)
- 03
Emergencies. Pain, swelling, bleeding or an injury goes to a person at once, by the rules your dentist sets. Swelling that affects breathing or swallowing, or bleeding that will not stop, is told to call 911.
- 04
Clinical questions, treatment advice and insurance answers. Is this normal after an extraction, do I need a crown, will my plan cover it: all of it goes to your team. The system states only what you have published, such as your hours, the plans you accept and a new-patient exam fee.
- 05
Consent for texts and calls. Automated texts and AI voice calls to patients fall under the Telephone Consumer Protection Act. In February 2024 the FCC ruled that an AI-generated voice counts as an artificial voice under that law. Reminders and recall go only to patients who gave you their number, and a patient who asks to stop is not contacted again. FCC: the TCPA applies to AI voices (opens in a new tab)
This is how we set it up, not legal advice.
What it costs
Two prices, both published.
The audit is free. You approve the price before anything is set up or built.
Start here
The free audit
Free
What to automate first in your practice, in writing.
- Where the hours go, process by process
- What your practice software plan allows
- A plain recommendation: buy a tool, have it built, or leave it alone
Set up in hours
Agent setup
From $900
An AI receptionist for your calls and messages.
- It answers from the information you gave it
- It books into your calendar
- It follows your handover rules
- It is tested with you and reviewed in its first week
Scoped at 2 to 6 weeks
Custom AI system
From $2k
Built inside your practice software.
- Cancellations and the ASAP list
- Recall for patients due a cleaning
- Treatment planned, never scheduled
- Forms and insurance details before the visit
You pay the phone and voice provider directly for the minutes used.
FAQ
Questions from practice owners and office managers.
How much does AI automation cost for a dental practice?
A simple agent setup, such as an AI receptionist that answers your calls and books new patients, costs from $900 and takes hours. A custom system, such as cancellation fill or recall inside your practice software, costs from $2k and is scoped at 2 to 6 weeks. The phone and voice services bill for the minutes used. The audit that tells you where to start is free.
Is an AI receptionist for a dental office HIPAA compliant?
Compliance is not a label a tool carries: HHS does not recognise private certifications of HIPAA security compliance, so what matters is how the system is set up. Ours goes live only when every service that handles patient information is under a Business Associate Agreement. It sees only what the job needs, the schedule and how to reach the patient, never the chart, and the records stay in your practice software. This is how we set it up, not legal advice.
Does it work with Dentrix, Eaglesoft or Open Dental?
Open Dental has an API your practice switches on itself. Dentrix and Eaglesoft open theirs to authorized vendors only, so the way in there is an authorized vendor or a patient communication tool you already have connected. Which route your practice has is the first thing we check in the free audit, before anything is scoped.
What happens when a patient calls after hours with a toothache or a broken tooth?
The system takes the patient's name and number, recognises pain, swelling, bleeding or an injury, and pages your on-call dentist with what was said. Swelling that affects breathing or swallowing, or bleeding that will not stop, is told to call 911. It never says what to do about the tooth.
Can it answer questions about insurance and fees?
It can say which plans you accept and state the fees you have published, such as a new-patient exam. What a plan covers, what a patient owes and any treatment estimate stay with your team.
Will patients know they are talking to an AI?
Yes. Callers are told they are speaking with an AI assistant. A patient who asks for a person is passed to your front desk, or called back when the office opens.
Will it replace my front desk?
No. It takes the calls, cancellations and recall nobody gets to, and hands your front desk everything that needs a person: a clinical question, an insurance answer, a patient who is upset.
We already pay for Weave or RevenueWell. Do we need this?
Maybe not. Both have an AI Receptionist of their own that books into supported practice software. If it covers what you need, switch it on, and we will say so in the audit. A setup or a build makes sense when the work crosses systems or follows rules the tool cannot.
What eats your week?
Tell us in one sentence. The audit is free.